Responsible Service of Alcohol Policy

Liquor Licence No 31908471

Mallacoota Hotel Pty Ltd (ABN 20 119 313 601), is committed to the responsible service of alcohol (RSA) to ensure a healthy, safe and friendly environment for our patrons and team members in accordance with all regulatory requirements and with community expectations.

As a licensee, harm minimisation and responsible service of alcohol is a key objective of The Mallacoota Hotel Motel; We strive to provide an enjoyable, safe and welcoming environment for all our patrons.

Recognised RSA Certificate

Accordingly, all team members involved in the sale, supply or service of alcohol must provide original documentation as proof of having obtained a recognised RSA Certificate or equivalent upon commencing work at The Mallacoota Hotel Motel.

Minors
Mallacoota Hotel is aware of the potential for people under the age of 18 to purchase or consume alcoholic beverages on our premises. Accordingly, Mallacoota Hotel is committed to taking all possible measures to ensure minors do not purchase or consume alcohol.

Mallacoota Hotel Staff members endeavour to prevent underage drinking by requesting photo identification from any persons who appear under 25 years of age and only accept the approved forms of photo ID as permitted under applicable State or Territory law. We also have provided DOB prompt on all our POS registers throughout the establishment.

Intoxication
Team members understand it is an offence to:
• Sell liquor to an intoxicated patron;
• Supply or provide liquor to an intoxicated patron;
• Allow another person to supply an intoxicated patron with liquor;
• Allow an intoxicated patron to consume liquor.

Mallacoota HotelMotel Team members are required to encourage and promote responsible consumption of alcohol.

Team members have the full support of management in making such assessments about refusing alcohol that will result in intoxication.

All team members have the right to refuse service or entry to any patron who displays signs of undue intoxication.

Duty of Care
Mallacoota Hotel acknowledges its duty of care to patrons by taking all reasonable steps to ensure their safety while on the premises and, in cases of intoxication, to facilitate their smooth departure from the premises.

Safe Premises
Abusive, argumentative, indecent or violent behavior is not tolerated, and offenders will be removed from our premises.

Responsible Service of Gaming Policy

Gaming Registration No 010594

Mallacoota Hotel Pty Ltd (ABN 20 119 313 601), is committed to the responsible service. We take our responsible service of gaming (RSG) obligations very seriously and we are committed to providing responsible gambling in our venue and actively support the promotion and encouragement of responsible gambling.  Gambling is enjoyed by the majority of people responsibly, however we recognise that problem gambling is a serious issue for the community and that a small number of people are harmed by their gambling activities.

We are committed to providing the appropriate assistance and information to our patrons to ensure they can make informed decisions about their gambling. Team members who work in the TAB area of our establishment undergo specific training and regularly participate in updates to ensure that they are fully aware of their obligations under both law and relevant codes of practice.

We aim to provide TAB facilities that can be enjoyed responsibly by:

• promoting responsible gambling at all times.

• displaying information for gambling help services, counselling services and other support services at all times.

• ensuring no ATM facilities are not located within the gambling area or in close proximity to any TAB areas..

• requiring all patron interaction involving problematic gambling behaviour to be recorded and reported to the Bar Manager.

• we only pay out winnings in accordance with legislative requirements and encouraging a cooling off break when doing so.

• providing complimentary water at all times.

• team members are encouraged to interact with patrons while providing service, to encourage breaks in play and escalate any sign of problem gambling.

• prohibiting credit betting at all times; and displaying mandatory signage at all times.

As part of our responsible service of TAB policy our key focus areas for compliance include:

• Minors will not be permitted in any TAB area. Minors will not be permitted to consume liquor or be served liquor and we require photo identification from any persons who appear under 25 years of age and only accept the approved forms of photo ID as permitted under applicable State or Territory law.

• Not only do our team members complete mandatory RSG or equivalent qualifications prior to performing TAB duties, but we ensure additional and ongoing refresher training is provided on a regular basis. .

• Contraventions (breaches) of exclusions/barrings are reported to the manager on duty and to the relevant authority body as mandated.

• Team members are not allowed to provide credit betting under any circumstances. It is an offence to provide a loan or extend credit to enable a person to gamble. This includes a team member extending credit to themselves so that they can place a bet.

• Any regulator or authority inspections, letters or contact are reported to the Compliance Manager immediately.

• Intoxicated or disorderly customers are not permitted to gamble, and alternate transport options are provided or supported to assist patron home.

• We handle customer complaints professionally and promptly and always escalate to the most senior person on duty. We record all complaints in our complaints register located in our front Bar for all staff to review.