Privacy Policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means Mallacoota Hotel Motel Pty Ltd (ABN 20 119 313 601 ) .

At the Mallacoota Hotel Motel, we are committed to respecting your privacy. This Privacy Policy sets outs out how we collect, use, store and disclose your personal information. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.

What personal information do we collect?

We may collect the following types of personal information:

name;
email address;
telephone number and other contact details;
any additional information about you that you provide to us, including through your use of our Hotel , our website, our online presence or through other websites or accounts from which you permit us to collect information; or
any other personal information that may be required in order to facilitate your dealings with us.

How do we collect your personal information?

We may collect personal information either directly from you, or from third parties, including when you:

make a reservation at one of our venue, either over the phone or through an online booking form (which may be hosted by a third party);
register on our website;
communicate with us through correspondence, telephone calls, or email, or when you share information with us from other social applications, online services or websites;

In addition, when you apply for a job or position with us, we may collect certain information from you (including your name, contact details, working history and relevant records checks) from:

any recruitment consultant;
your previous employers; and
others who may be able to provide information to us to assist in our decision on whether to make you an offer of employment or engage you under a contract.

This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

Why do we collect, use and disclose personal information?

Our handling of your personal information will vary depending upon how you engage with us. We may collect, hold, use and disclose your personal information for the following purposes:

to enable you to make a reservation or booking at a venue;
to respond to your enquiry or otherwise send you information which you request;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
to consider your employment application.  

Our use of your information

Generally, information which you give to us is used to provide you with a product or service which you have requested from us. If you receive electronic communications from us, we will always provide you with an opportunity to unsubscribe from receiving further information from us by emailing inncoota@bigpond.net.au

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this privacy policy to:

our employees and related bodies corporate;
third party suppliers and service providers (including booking websites in connection with providing our services to you);
anyone to whom our assets or business (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

How do we hold your personal information?

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use several physical, administrative, personnel and technical measures to protect your personal information.

However, we cannot guarantee the security of your personal information.

Using our website and cookies

Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Information is gathered in aggregate only and cannot be traced to an individual user.

We use cookies to provide you with a better experience.

Links

Our websites may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.